Five Star Professional surveys recent home buyers every year to gather nominations for the Five Star award. Consumers who agreed to participate in the survey provided the name of their real estate agent and rated that individual according to key criteria such as integrity, negotiation skills and closing preparation. Five Star Professional then evaluates all award candidates on industry-leading criteria, including years in the industry and yearly production. The resulting list of 2017 Five Star Real Estate Agents represents an exclusive group of real estate agents who provide quality services to their clients.
The Five Star Real Estate Agent Award Program is designed to identify real estate agents in a given market who satisfy objective criteria that are associated with providing quality services to clients.
Award candidates are identified by nominations received by consumers. To receive the Five Star Real Estate Agent award, a real estate agent must satisfy five objective eligibility and evaluation criteria that are associated with real estate agents who provide quality services to their clients:
- Qualifying client satisfaction rating
- Actively employed as a real estate agent for a minimum of three years
- Satisfies minimum production on a yearly and three year basis
- Licensed as a real estate agent
- Favorable regulatory and complaint history review
Surveys were sent to the Seattle area residents who recently purchased a home over $150,000 (more than 15,200 households) within a 15-month period (December 2015 to March 2017) asking them to evaluate real estate agents based upon nine criteria. Consumers may evaluate up to two real estate agents in order to measure the experience associated with the purchase and sale side of a move. Self-nominations are not accepted.